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Frequently Asked Questions

General Questions

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There are no charges for SAYE.

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Any person is eligible to open the account. Self-employed customers are required to ensure that they submit monthly installments either at BSB or the nearest post office continuously without fail as the contract stipulates.

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Yes, parents are allowed to open accounts for their children as a way of also encouraging them to save.

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This is one area the bank has always wanted to explore further. Talks have been held with BPS to establish how best to serve BSB customers and whether dedicated counters would be a feasible option.

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The Bank is considering a number of initiatives to make its products and services attractive. This includes changing the passbook operating model to include the introduction of ATMs delivery channel

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These are some of the long-term issues that will be considered by the Bank.

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The Bank has been auditing passbooks manually and with all passbooks from all post offices coming to BSB, some delays are bound to happen. However, all efforts are made to ensure that passbooks sent to BSB for interest update are returned to customers within a reasonable time. There may be isolated cases where delays are encountered due to complications in auditing the passbook.

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The strategic alliance with BPS comes a long way and it is statutory. The objective is to ensure that banking services reach people all over the country. To achieve this, the BPS network was found to be the most appropriate.

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It is a requirement that passbooks be submitted on an annual basis for interest update. This requirement is even stipulated on the passbooks. Customers are duly advised to comply with such requirement by bringing passbooks annually for auditing.

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